POLICIES
Return Policy for Online Orders:
- For items with NO PHYSICAL DAMAGE, retun with full refund can be arranged by contacting EOM within 14 days of receiving the delivery. Cuatomers are responsible for the return shipping cost.
- Refunds are processed on the same method of payment within 10 business days from the date of receipt by our warehouse.
- If an item is received by a customer with physical damage, EOM must be contacted within 2 business days of receiving the delivery to arrange return and full refund. EOM will pay for return shipping feesif an item is received in a damaged state.
- If an item is received by a customer with physical damage, EOM must be contacted with at least 1 photograph of that damage, within 2 business days of receiving the delivery, to arrange an exchange, if stock is available. The re-shipment of a replacement item can begin AFTER the damagd item is received by the EOM warehouse.
Refunds:
- Eligible returns of undamaged items may be arranged by contacting Earth Our Mother within 30 days of delivery for a refund, not including shipping fee. The Customer is responsible for shipping fees for the return of undamaged, functioning items. A full refund will be processed within 10 business days after the item is received by the EOM warehouse.
Shipping fees:
- Free Standard Shipping within Canada for orders $50.00 CDN or more, before taxes.